Privacy Policy Mantra88 – Your Personal Data Protection

Mantra88 cares about the privacy of every player who uses our platform. This Privacy Policy has been drafted to clearly and transparently explain how we handle your personal information — from the moment you register through to your day-to-day use of our services.

We understand that in this digital age, player trust in how a platform manages their personal data is paramount. Therefore, Mantra88 is committed to ensuring every aspect of our data processing complies with stringent data protection standards and places player interests above all else.

This policy covers all your interactions with Mantra88, including website visits, mobile app usage, account registration, financial transactions, gaming activity, and communications with our support team.

If you have any questions about this policy or how we handle your data, our team is always ready to provide the clarification you need.

Mantra88 only collects data that is genuinely necessary to provide you with a safe, fair, and quality service. We do not collect data excessively or for purposes unrelated to our services.

All data is collected directly from you during the registration process or platform use, except for technical data collected automatically by our security systems for account protection purposes.

Every piece of data we collect is used with a clear and legitimate purpose. We never use your data for anything unrelated to the services you use. Below are the key ways we use your information:

• Account Management: Creating, verifying, and maintaining your player account, including the KYC process required to ensure platform security.
• Transaction Processing: Processing all deposits and withdrawals securely, and ensuring your financial transactions are carried out accurately and efficiently.
• Platform Security: Detecting and preventing fraudulent activity, duplicate accounts, money laundering, and any other security threats to the platform and its players.
• Customer Support: Helping you resolve any technical issues, account enquiries, or complaints submitted to our support team.
• Responsible Gaming: Monitoring gaming patterns to identify signs of excessive play and offering appropriate assistance when needed.
• Service Communications: Sending important notices relating to your account, policy changes, transaction confirmations, and security information.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements mandated by the relevant authorities.
• Platform Improvement: Analysing usage data in aggregate (without identifying individuals) to enhance the quality of the gaming experience.

Mantra88 does not use your personal data to make automated decisions that significantly affect your rights or interests without human intervention.

Mantra88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a fundamental principle that cannot be compromised under our privacy policy.

However, in certain situations, we may share your information with the following parties:

• Payment Service Providers: Transaction information required to be shared with DuitNow, FPX, TNG eWallet, Boost, and GrabPay providers solely to process your payments.
• Technical Service Providers: Companies that help us manage technical infrastructure, including server hosting and cybersecurity, are bound by strict confidentiality agreements.
• Legal Authority: When required by law, court order, or direction from a legitimate authority, we will disclose only the necessary information.
• Fraud Prevention: Information may be shared with recognised fraud prevention bodies or services to protect the platform and all players from illegal activity.

Mantra88 continuously invests in robust security infrastructure to ensure your personal and financial data is always protected from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and mantra88 servers is encrypted using 256-bit SSL protocol, ensuring no third party can intercept your information in transit.
• Secure Data Storage: Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 intrusion detection systems.
• Two-Factor Authentication: The mantra88 platform supports two-factor authentication (2FA) for an added layer of protection on player accounts.
• Continuous Monitoring: Our system monitors any suspicious activity in real time and responds immediately to any detected threats.
• Regular Security Audits: Mantra88 conducts regular security audits by independent parties to identify and address any potential vulnerabilities in our systems.
• Internal Access Controls: Only staff who require access to specific data to perform their duties are permitted to do so, with all access logged and monitored.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. Players also play a role in keeping their accounts safe, including using strong passwords and not sharing their login credentials.

The mantra88 platform uses cookies and similar tracking technologies to ensure a smooth, secure, and personalised user experience. Cookies are small files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how players interact with the platform so we can continually improve the overall user experience.
• Functional Cookies: Remembering your preferences such as language, theme, and other settings to deliver a more personalised experience.
• Analytics Cookies: Used to analyse aggregated usage patterns for platform improvement purposes, without identifying individual players.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the Mantra88 platform.

Mantra88 respects your rights as the owner of your own personal data. Below are the rights you hold and how to exercise them:

To exercise any of the above rights, please contact the mantra88 support team via live chat. We will process your request within a reasonable timeframe and notify you of the action taken.

Mantra88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active Account Data: Retained throughout the period your account remains active to enable us to provide continuous service.
• Financial Transaction Data: Retained for a minimum of seven (7) years from the transaction date, in line with applicable financial and tax legal requirements in Malaysia.
• KYC & Identity Verification Data: Retained for the period required under applicable anti-money laundering legislation.
• Support Communication Data: Support interaction records are retained for three (3) years for reference and service improvement purposes.
• After Account Closure: Personal data will be deleted or anonymised upon expiry of the mandatory retention period, unless there are legal grounds to retain it longer.

Mantra88 has a zero-tolerance policy toward the use of the platform by minors under the age of 18. Our platform is not designed for, nor intended to attract, underage individuals.

• We do not knowingly collect personal data from individuals under the age of 18.
• Should we discover that data from a minor has been collected unintentionally, we will take immediate action to delete that data and close the account in question.
• Parents or guardians who suspect their children have been using this platform are advised to contact us immediately.

Mantra88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements.

• Players will be notified of any significant changes via an in-platform notice or an email to their registered address.
• The "Updated" date at the top of this document will always reflect the latest version of this policy.
• Continued use of the platform after changes are published will be considered acceptance of the revised policy.
• You are advised to review this page periodically to ensure you are always aware of how your data is handled.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the mantra88 platform.
• Privacy Email: [email protected] (displayed as text only)
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours.

We take every privacy-related enquiry seriously and will provide a comprehensive response to each one received.